The right mix of people, AI and offshore talent is different for every business. We help ANZ leadership teams find theirs, with numbers that stack up. If the answer is not to buy, we say so.
From our Australian talent report and cyber market report, October 2026. Sources include the ABS, Jobs and Skills Australia and Robert Half.
Model token and running costs against labour savings before you commit.
Where cost, quality and capacity sit today, and where they should sit.
Which work moves, to which location, and the real saving once AI is counted.
Market scan across the Philippines, India, South Africa and Colombia, evaluation and contract terms tied to results.
Transition planning, SOPs and governance, and fixing offshore programmes that are underperforming.
In-country launch support for security vendors entering Australia and New Zealand.
Both are independent. If we later recommend a delivery partner we work with, we tell you upfront how we're paid.
You get a clear verdict: scale it, fix it or stop it.
Book a Health Check
You get a recommended model with an ROI case behind it.
Discuss a DiagnosticVirtual Vendors began in cyber security, and we still help vendors enter the ANZ market and help buyers find the right solutions.
A partner of the Australian Cyber Security Centre (ACSC). Read how Group-IB teamed up with Virtual Vendors →
Both tools run in your browser. Nothing you enter is sent anywhere.
What an AI agent costs per resolved contact against a person, where the money goes, the break-even escalation rate and the payback on setup.
Open the calculator → Sales development AICost per qualified meeting for an AI-led outbound programme against a human SDR team, with margin, payback and the meeting rate the AI needs to win.
Open the evaluator →Our method for every engagement. Each stage ends with a decision you sign off before the next one starts, and we measure success by one number: the full cost per outcome.
Today's cost per transaction, volumes and quality, function by function.
Gate: baseline agreed
Send each task to AI, offshore people or your local team, whichever gives the best cost and quality.
Gate: routing signed off
Pilot with parallel running and agreed exit criteria.
Gate: pilot meets exit criteria
Automate repeatable work and keep people on the judgement calls.
Gate: automation goes live
Track ROI monthly, AI running costs included.
Gate: monthly ROI reviewed
Scale what pays back. Fix or stop what doesn't.
Gate: scale, fix or stop
If offshoring is the right call, we can arrange delivery through vetted partner centres. It is an option, never a condition of our advice, and we tell you upfront how we're paid.
AI-first delivery: automation handles the volume, and trained people handle the exceptions.
"Get the decision right and the delivery gets easier."
Greg Ryan has run and advised on outsourced operations for more than 20 years across Australia, the UK, Asia and the Americas. He has sat on both sides of the table: as the buyer's adviser and as the provider accountable for results.
He now advises leadership teams on the real economics of AI agents and offshore delivery: what they cost to run, what they return, and when people still win.
Working in the UK? Our sister firm is Meridian Bridge Global.
59% of Australian and New Zealand firms are stuck between AI pilot and production. The ones that get through arrive at the IT and security gates with a security pack and a clear cost per outcome.
Read on LinkedIn →The five most in-demand roles in Australia, what they cost and how long they take to fill, and where offshore teams change the maths.
Read the report →Market size, growth and the key players, for vendors weighing an ANZ launch and buyers mapping their options.
Read the report →
Destiny Rescue works to rescue children from sexual exploitation and human trafficking, and helps them rebuild their lives.
Learn more about Destiny Rescue →Tell us what you're trying to fix. We'll give you a straight view on the options, including the ones that don't involve us.
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